" A Note about Emailing: If you send a request and do not hear back from us within 2 business days, please send a fax, or call us. We may not have received your request or you may not have received our response. With the increase in spam, many servers filter emails or even treat them as spam. That is why we require your phone number in the contact form. We will gladly call you, in case our response to you bounces back. "